Steven Elliott Bridges
· ·
Objective Seeking a challenging
position in the field of information systems such as System/Network
Administrator, Assistant System Engineer/Analyst, Level II or III Desktop
Support Technician, Level II or III Help Desk Specialist
Technical
Skills
Software: Windows NT 4.0 Server,
Windows NT Workstation, Microsoft Exchange 4.0, 5.0, 5.5, 2000, Windows 95, 98,
XP, MS Office-2000, XP, Metaframe 8.0,
Citrix Winframe 1.7, Windows 2000 NTAS, Windows
2000 Prof., Rumba, Info Connect, Active Directory, Arc Serve Backup Software for Novell Netware and Windows
NT, Novell Netware versions 4.11-5.0, Linux
operating system (Red Hat, Caldera Open Linux, and Corel Linux), Samba Servers to integrate Linux clients with
Microsoft Windows 2000 LAN environment. Novell
NDS, Wise Package Studio Professional 3.1-3.2,
Extensive Working knowledge of MS Word 5-10, MS
Office Suites 98/2k/XP, MS Outlook and Exchange Mail Clients, WordPerfect
5.x-6x, Corel WordPerfect Suites 7-2k. Macromedia
Dreamweaver, Flash, Fireworks and Director Shockwave Studio, Working knowledge
in the use and deployment of Firewalls, Proxy Servers, and Anti-Virus Suites.
Working knowledge in the deployment and use of Network monitors, Protocol
Packet Sniffers, Remote Management Software Suites. Working
knowledge of Peregrine Systems, Siebel Systems and Scopus IT Asset Management
software programs. Norton Ghost 4-7, Partition Magic 4-7, Norton Ghost,
Symantec PCAnywhere,
Hardware: Compaq Proliant, Prosignia, and Deskpro, IBM 300GL/PL, Dell Optiplex, IBM
Thinkpad, Dell Latitude and Inspiron,, HP 4000M Switch,
Networks: Windows NT 4.0, W2K 2000 AS, Linux 6.2, 7.1, Novell
3.12, 4.1, 5.1, HP Openview.
Communications/Topologies:
TCP/IP, IPX/SPX, Ethernet /Token, NFS, DHCP /WINS,
DDNS, ISDN, Frame Relay, 56k, VPN
Experience: Computer Support Technician- IRS
Metro Help Desk
05/02 – Present I
RS National
Offices,
Perform
Diagnose and resolve simple
to complex PC hardware problems on IBM Compatible Desktops and Laptops over the
phone.
Initiate and track request
for service generated by IRS Employees and Contractors throughout the
Perform Data Base queries to
retrieve relevant information on all service calls. Maintain IRS Information
Technology Asset Management System (ITAMS) by inputting or modifying existing
data to ensure completeness and accuracy.
Diagnose simple to complex
issues pertaining to the implementation and use of Citrix Thin Client software
and Microsoft Terminal Server clients across the Internal Revenue Services
LAN/WAN.
Provide End User Support across the IRS LAN/WAN on various COTS and IRS custom application software deployed on a Microsoft Windows NT environment.
Senior System Support Analyst
11/00 – 10/01
Perform remote diagnosis of
Microsoft Windows 95/98 desktop computers and workstations. Diagnose and
resolve simple to complex PC hardware problems on IBM Desktops and Laptops.
Diagnose and resolve simple
to complex functionality and connectivity issues across a variety of HP network
and local printers.
Install, upgrade and
diagnose Novell Netware client software. Troubleshoot and resolve all hardware
or software related connectivity issues on the Marriott Senior Living Services
WAN. Provide end user support across
Marriott SLS WAN on a verity of Microsoft and Marriott specific applications.
Repair or restore IBM desktop/laptop
workstations to functionality through Marriott SLS and Industry accepted
methods.
Install and troubleshoot
network protocols to allow workstation connectivity throughout LAN and
Internet.
Diagnose and resolve simple
to complex issues pertaining to the implementation and use of Citrix Thin
Client software and Microsoft Terminal Server clients across the Marriott
Enterprise.
Provide Administrative support throughout the Marriott SLS WAN and to individual LAN communities within the Novell 411 domain. Create monitor and modify user accounts throughout the WAN. Diagnose, update and maintain Novell 411 servers in the Marriott SLS domain
System Support
Analyst
08/99 – 10/00 Marriott International,
Senior Living Services,
Perform remote and hands on
diagnosis of Microsoft Windows 95/98 desktop computers and workstations.
Perform operating system installations upgrades and problem resolution.
Diagnose and resolve simple to complex PC hardware problems on IBM Desktops and
Laptops.
Diagnose and resolve simple
to complex functionality and connectivity issues across a variety of HP network
and local printers.
Install, upgrade and
diagnose Novell Netware client software. Troubleshoot and resolve all hardware
or software related connectivity issues on the Marriott Senior Living Services
WAN. Provide end user support across
Marriott SLS WAN on a verity of Microsoft and Marriott specific
applications.
Repair or restore IBM
desktop/laptop workstations to functionality through Marriott SLS and Industry
accepted methods (Re-imagining, BIOS flashing, Driver updates, etc…)
Install and troubleshoot
network protocols to allow workstation connectivity throughout LAN and
Internet.
Diagnose and resolve simple
to complex issues pertaining to the implementation and use of Citrix Thin
Client software and Microsoft Terminal Server.
Traveled to remote sites for
system installation maintenance and troubleshooting.
Implemented, WAN software
deployment for Archive Serve, APC Powerchute 5.1, Symantec PCAnywhere 8.02,
Performed daily and weekly
backups of the Netware production systems
Provide Administrative
support throughout the Marriott SLS WAN and to individual LAN communities
within the Novell 411 domain. Create monitor and modify user accounts
throughout the WAN. Diagnose, update and
maintain Novell 411 servers in the Marriott SLS domain
Maximum
Security Facility
03/88 – 07/99 District of Columbia
Department of Corrections
Perform Automation of
Control Center administrative task across multiple platforms. Designed and
implement electronic documentation for use by
· I designed and implemented electronic documentation to replace
Standard DCDC Forms.
· Designed and implemented specialized electronic documentation
requested by Supervisory Staff.
· Assist in training of Correctional Staff in use of word processing
and data base applications.
· Assist in recovery of corrupted or lost data on all computer
systems.
· Trouble shoot application and hardware problems on all systems.
· Preformed repairs and upgrades on IBM and IBM Compatible computers
and peripherals. Supported Windows 95,
Windows 3.x and MSDOS operating systems.
Provided network support for Novel 3.12 and Ethernet peer-to-peer
networks.
· Perform database recovery on MSDOS based systems.
· Provide training on use of Windows 95 operating system.
Education: Community College of the Air
Force,
Certifications: MCP Microsoft Certified Professional
CNA Certified
Novell Administrator
CompTIA NetWork+ Network plus
Certification